Shipping policy

EARTH TREASURES SHIPPING POLICY

Earth Treasures ships within the United States, Canada, and to eligible international destinations. Available shipping services, estimated delivery times, and shipping charges are displayed at checkout based on the destination, package size, weight, product value, and available carrier services.

ORDER PROCESSING

Most orders are processed within 1–3 business days after payment and order verification.

Large, heavy, fragile, rare, museum-grade, or high-value specimens may require 3–5 business days for specialized packaging and shipment preparation.

Business days do not include Saturdays, Sundays, or recognized holidays. Processing time is separate from the carrier’s estimated transit time.

If additional processing time is required, Earth Treasures will contact the customer using the email address or telephone number provided with the order.

SHIPPING OPTIONS AND RATES

Available shipping methods and rates will be presented at checkout whenever carrier services are available for the customer’s destination.

Shipping charges are calculated using factors that may include:

• Delivery destination
• Package dimensions and weight
• Product value
• Selected delivery speed
• Required insurance
• Signature confirmation
• Specialized packaging requirements

The customer is responsible for reviewing and selecting an available shipping option before completing the purchase.

Delivery estimates displayed at checkout are estimates provided by the applicable carrier and are not guaranteed unless the selected service specifically includes a delivery guarantee.

TRACKING INFORMATION

When tracking is available, the customer will receive a shipping confirmation email containing the tracking number after the order has been shipped.

Tracking information may require up to 48 hours to update after the carrier receives the package.

Large, high-value, or fragile orders may require signature confirmation upon delivery. Customers are responsible for ensuring that someone is available to accept and sign for the shipment when required.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact sales@earthtreasuresusa.com immediately if an address correction is needed. We will make every effort to accommodate the request, but an address cannot be changed after the order has been transferred to the carrier.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping charges required to resend the order.

If the customer requests a refund instead of reshipment, the original shipping charges and any carrier return fees may be deducted from the refund, except where prohibited by applicable law.

DOMESTIC SHIPPING

Domestic shipping options within the United States are displayed at checkout based on the delivery address and the products in the order.

Some oversized, unusually heavy, fragile, or high-value products may have limited shipping options or may require additional arrangements before shipment.

INTERNATIONAL SHIPPING

Earth Treasures ships to eligible international destinations when carrier service is available.

International shipping options and charges are displayed at checkout based on the destination, package specifications, product value, and available carrier services.

International delivery times vary significantly depending on the destination, carrier, customs processing, and selected shipping service.

The customer is responsible for all customs duties, import taxes, value-added taxes, brokerage fees, handling charges, and other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

Earth Treasures cannot estimate or control customs charges. Customers should contact their local customs authority for information before placing an order.

The customer is responsible for ensuring that the products ordered may legally be imported into the destination country. Earth Treasures is not responsible for shipments refused, delayed, seized, or returned by customs because of destination-country restrictions or unpaid import charges.

If an international shipment is returned because the customer did not pay applicable duties or taxes, refused delivery, provided an incorrect address, or failed to collect the package, the customer will be responsible for the original shipping charges, return shipping charges, customs charges, and any other carrier fees. These amounts may be deducted from any eligible refund.

DELIVERY DELAYS

Carrier delivery dates are estimates and may be affected by weather, holidays, customs processing, transportation disruptions, remote destinations, incorrect addresses, or other circumstances outside Earth Treasures’ control.

Earth Treasures is not responsible for carrier delays after a package has been accepted by the carrier. However, we will reasonably assist customers with available tracking information and carrier inquiries.

If Earth Treasures cannot ship an order within the stated or agreed processing time, we will contact the customer with updated information and any options required by applicable law.

LOST PACKAGES

If tracking shows that a package has not been delivered within the expected delivery period, contact sales@earthtreasuresusa.com as soon as possible.

Earth Treasures will review the tracking information and, when appropriate, initiate an inquiry or claim with the carrier. Carrier investigations may require additional time and must be completed before certain refunds or replacements can be issued.

If tracking shows that a package was delivered but it cannot be located, the customer should:

• Confirm the shipping address on the order
• Check all delivery areas around the property
• Ask household members, neighbors, reception personnel, or building management
• Contact the local carrier office
• Notify Earth Treasures promptly if the package remains missing

Earth Treasures will reasonably assist with a carrier investigation, but approval of a replacement or refund may depend on the results of that investigation and applicable carrier coverage.

DAMAGED SHIPMENTS

Please inspect your order immediately after delivery.

If an item arrives damaged, notify Earth Treasures at sales@earthtreasuresusa.com within 3 calendar days after delivery.

The claim must include:

• The order number
• A description of the damage
• Clear photographs of the item
• Photographs of all inner and outer packaging
• Photographs of the shipping label
• Photographs showing any visible damage to the package

The customer must retain the damaged item and all packaging until the claim is resolved. Do not discard the packaging or return the item without authorization because the carrier may require it for inspection.

If an approved damage claim requires a return, Earth Treasures will email a prepaid return shipping label within 3 business days after approval.

MULTIPLE-PACKAGE SHIPMENTS

An order containing multiple products may be shipped in more than one package to protect fragile merchandise or accommodate differences in size, weight, availability, or fulfillment location.

When available, separate tracking information will be provided for each package. Packages from the same order may arrive on different days.

ORDER CANCELLATIONS

To request an order cancellation, contact sales@earthtreasuresusa.com as soon as possible.

We will make every effort to accommodate the request, but an order that has already been processed, packaged, or shipped may not be canceled.

Changes or cancellations involving custom packing, freight arrangements, or specialized handling may be subject to costs already incurred, except where prohibited by applicable law.

CONTACT US

For questions about shipping, tracking, delivery, or damaged packages, contact:

Earth Treasures
Email: sales@earthtreasuresusa.com
Website: https://www.earthtreasuresusa.com