Privacy policy
EARTH TREASURES PRIVACY POLICY
Last Updated: August 20, 2026
Earth Treasures operates this store and website, including all related information, content, features, tools, products, and services, to provide our customers with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.
Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an individual.
Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:
• Contact information, including your name, billing address, shipping address, telephone number, and email address.
• Payment and financial information, including payment method, payment confirmation, transaction details, and other payment information needed to complete your purchase. Payment information may be processed directly by Shopify, Shopify Payments, or other authorized payment providers.
• Account information, including your username, password, preferences, settings, and other details associated with your customer account.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when you contact us with a question, product inquiry, order concern, return request, or customer-service request.
• Device and technical information, including information about your device, browser, network connection, IP address, and other online identifiers.
• Usage information, including information about how and when you access, interact with, and navigate our website and Services.
• Marketing preferences, including whether you have agreed to receive promotional email or text communications from us.
We may also draw reasonable inferences from the information described above where permitted by applicable law.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you when you visit or use the Services, place an order, create an account, subscribe to communications, contact us, or otherwise provide information to us.
• Automatically through the Services, including through cookies, pixels, and similar technologies when you visit or interact with our website.
• From Shopify and other service providers that provide technology, payment processing, fraud prevention, analytics, fulfillment, shipping, marketing, or customer-support services on our behalf.
• From business partners, advertising partners, social-media platforms, and other third parties where permitted by law.
HOW WE USE PERSONAL INFORMATION
Depending on how you interact with us, we may use your personal information for the following purposes:
PROVIDING AND IMPROVING THE SERVICES
We may use your information to:
• Process payments and complete transactions.
• Fulfill and ship orders.
• Process returns, refunds, exchanges, and cancellations.
• Maintain and manage customer accounts.
• Remember your preferences and products that may interest you.
• Provide order, account, delivery, and customer-service notifications.
• Enable product reviews or other customer interactions.
• Recommend products related to your interests or previous purchases.
• Customize, maintain, analyze, and improve our website and Services.
MARKETING AND ADVERTISING
Where permitted by law, we may use personal information to send marketing, advertising, and promotional communications by email, text message, or other permitted means.
We may also use information about your activity on our website to provide or support personalized advertising on our website or other websites.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. If you opt out of promotional communications, we may still send transactional or non-promotional messages concerning your orders, account, returns, security, or customer-service requests.
SECURITY AND FRAUD PREVENTION
We may use personal information to:
• Authenticate customer accounts.
• Provide a secure payment and shopping experience.
• Detect, prevent, investigate, and respond to fraudulent, unauthorized, illegal, unsafe, or malicious activity.
• Protect our customers, business, website, systems, and Services.
If you create a customer account, you are responsible for protecting your username, password, and other account credentials. Please do not share your account credentials with anyone else.
COMMUNICATING WITH YOU
We may use your information to:
• Respond to questions and customer-service inquiries.
• Provide information concerning products, orders, shipping, returns, refunds, or exchanges.
• Maintain our business relationship with you.
• Provide notices about changes to our Services, policies, or account features.
LEGAL AND COMPLIANCE PURPOSES
We may use personal information to:
• Comply with applicable laws, regulations, court orders, and valid legal processes.
• Respond to requests from law enforcement or government authorities.
• Investigate, establish, exercise, or defend legal claims.
• Enforce our Terms of Service, policies, and agreements.
• Investigate suspected violations of our policies or applicable law.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers, including Shopify, may use cookies, pixels, local storage, and similar technologies to operate our website, remember your preferences, analyze website traffic, improve our Services, prevent fraud, and provide marketing or personalized advertising where permitted.
Some cookies are necessary for our website and checkout to function. Other cookies may be used for analytics, personalization, or advertising, depending on your location and privacy choices.
Where required by law, we will request your consent before using non-essential cookies. You may manage available cookie preferences through the cookie-preference or privacy controls displayed on our website.
Browser settings may also allow you to block or delete certain cookies. Blocking necessary cookies may prevent some parts of the website or checkout from functioning properly.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy. These third parties may include:
• Shopify and service providers that perform services on our behalf, including payment processing, information technology, data analytics, customer support, cloud storage, fulfillment, shipping, marketing, and fraud prevention.
• Shipping carriers and fulfillment providers to deliver your order.
• Payment processors and financial institutions to process and verify transactions.
• Business and marketing partners that help us provide marketing services or advertisements, subject to applicable privacy laws and your available choices.
• Social-media services or other third parties when you choose to use a social-media feature, widget, login integration, or other third-party service.
• Professional advisers, insurers, auditors, accountants, attorneys, and other parties where reasonably necessary to operate or protect our business.
• Government authorities, law enforcement, courts, or other parties when disclosure is required or permitted by applicable law.
• A purchaser, successor, or other relevant party in connection with a proposed or completed business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.
We may also disclose information when you direct us to do so, request that we do so, or otherwise provide your consent.
RELATIONSHIP WITH SHOPIFY
Our Services are hosted and powered by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide and improve Shopify’s services and our online store.
Information submitted through our website may be transmitted to and processed by Shopify and authorized service providers located in countries other than the country in which you reside.
We may use Shopify features that incorporate information obtained through your interactions with our store, Shopify, and other Shopify merchants. In certain circumstances, Shopify is responsible for processing personal information used to provide those features, including responding to requests involving data processed by Shopify.
You may learn more by reviewing the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You may also submit certain privacy requests concerning information processed by Shopify through the Shopify Privacy Portal:
https://privacy.shopify.com/
DATA SHARING AND TARGETED-ADVERTISING CHOICES
Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or its processing for targeted advertising, as those terms are defined by applicable privacy laws.
If a Data Sharing Opt-Out or “Your Privacy Choices” page is available on our website, you may use that page to submit an opt-out request.
You may also contact us at sales@earthtreasuresusa.com for assistance with an applicable privacy request.
Where required by applicable law and supported by our website, we will process a recognized Global Privacy Control signal as an opt-out request for the browser and device sending the signal. If that device can be associated with a Shopify customer account, the request may also be applied to that account.
More information about Global Privacy Control is available at:
https://globalprivacycontrol.org/
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites, social-media platforms, or other online services operated by third parties.
If you follow a link to a third-party website or service that is not controlled by Earth Treasures, you should review that party’s privacy and security policies and terms of service.
We are not responsible for the privacy, security, accuracy, availability, or practices of websites and online services that we do not own or control.
Information you post or provide through public or semi-public services, including social-media platforms, may be visible to other users and may be used by those services or other third parties. The inclusion of a third-party link does not necessarily mean that Earth Treasures endorses that third party or its content.
CHILDREN’S PRIVACY
The Services are not intended for children, and we do not knowingly collect personal information directly from children under the age of majority applicable in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information listed below so that we may review and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.
SECURITY OF PERSONAL INFORMATION
We use reasonable administrative, organizational, technical, and physical measures intended to protect personal information.
However, no security measure or method of electronic transmission is completely secure. We cannot guarantee absolute or perfect security.
Please do not send highly sensitive or confidential information through unsecured communication channels.
RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Maintain and provide the Services.
• Complete and document transactions.
• Maintain customer accounts.
• Comply with tax, accounting, legal, and regulatory requirements.
• Prevent fraud and protect our business.
• Resolve disputes.
• Enforce our agreements and policies.
The specific retention period depends on factors including the nature of the information, the purposes for which it was collected, applicable legal requirements, and whether the information is needed to maintain an account or business record.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you reside and subject to applicable law, you may have some or all of the following rights:
• Right to Access or Know: You may request access to personal information we maintain about you.
• Right to Delete: You may request that we delete certain personal information we maintain about you.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Data Portability: You may request a copy of certain personal information in a portable format or request that it be transferred to another party where applicable.
• Right to Opt Out: You may have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain other processing activities.
• Right to Withdraw Consent: Where we rely on consent, you may have the right to withdraw that consent.
• Right to Appeal: Where provided by applicable law, you may have the right to appeal a decision we make concerning your privacy request.
• Right to Manage Communications: You may unsubscribe from promotional emails by using the unsubscribe link included in the message.
These rights are not absolute and may apply only in certain circumstances. We may deny or limit a request where permitted by applicable law.
To exercise an applicable privacy right, contact us at sales@earthtreasuresusa.com or use the privacy-request tools provided through our website.
We may need to verify your identity before processing a request. You may also designate an authorized agent to submit a request where permitted by law. Before accepting a request from an authorized agent, we may require proof that the agent is authorized to act on your behalf and may require you to verify your identity directly with us.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
COMPLAINTS
If you have a complaint about how we process personal information, please contact us using the information provided below.
Depending on where you reside, you may also have the right to appeal our decision or submit a complaint to your applicable state, national, or local data-protection authority.
INTERNATIONAL TRANSFERS
We and our service providers may transfer, store, or process personal information outside the country in which you reside.
Where applicable law requires safeguards for an international transfer, we or the relevant service provider may rely on recognized transfer mechanisms, such as adequacy decisions or approved contractual clauses, including the European Commission’s Standard Contractual Clauses or an applicable United Kingdom equivalent.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, legal obligations, or other operational reasons.
When we revise this Privacy Policy, we will post the updated version on our website and update the “Last Updated” date. We will provide any additional notice required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:
Earth Treasures
Shops at Rivercenter
849 E. Commerce Street
San Antonio, Texas 78205
United States
Store Location:
Lower level of Shops at Rivercenter, in front of H&M and Starbucks.
Telephone:
+1 (210) 441-7640
Email:
sales@earthtreasuresusa.com
Website:
https://www.earthtreasuresusa.com
