Refund policy

EARTH TREASURES RETURN AND REFUND POLICY

We want you to feel confident when purchasing from Earth Treasures. Because many of our crystals, gemstones, fossils, jewelry pieces, carvings, and natural-stone products are unique, please review the product description, dimensions, photographs, and final-sale status carefully before placing your order.

14-DAY RETURN WINDOW

For eligible products, customers may request a preference-based return, including a change of mind, within 14 calendar days after delivery.

To qualify for a return:

• The return request must be submitted within 14 calendar days after delivery.
• The item must be unused, unworn, unaltered, and undamaged.
• The item must be returned in the same condition in which it was received.
• The item must include its original packaging and all accessories, stands, certificates, labels, and documentation.
• A receipt or other proof of purchase is required.
• The return must be approved by Earth Treasures before it is shipped.

Items returned without prior authorization may not be accepted.

HOW TO REQUEST A RETURN

To request a return, email sales@earthtreasuresusa.com and include:

• Your name
• Your order number
• The item you wish to return
• The reason for the return
• Photographs of the item and its packaging when requested

If the return is approved, Earth Treasures will email return instructions within 3 business days after approval.

RETURN SHIPPING COSTS

For preference-based returns, including a change of mind, the customer is responsible for purchasing and paying for return shipping.

Returned merchandise must be packaged securely and sent using a trackable and adequately insured shipping service. Earth Treasures is not responsible for a returned item that is lost, stolen, delayed, or damaged while being shipped back to us.

Original shipping charges, expedited shipping charges, international shipping charges, customs duties, import taxes, brokerage fees, and other governmental charges are nonrefundable except when the return results from an Earth Treasures error or when otherwise required by applicable law.

DAMAGED, INCORRECT, OR MATERIALLY MISREPRESENTED ITEMS

Please inspect your order immediately after delivery.

If an item arrives damaged, if you receive the wrong item, or if the item is materially different from its description, you must notify Earth Treasures within 3 calendar days after delivery.

Your claim must include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the inner and outer packaging
• Photographs of the shipping label
• Photographs showing any visible damage

Please retain the item and all original packaging until we complete our review. Do not discard the packaging or return the item without authorization.

When a claim is approved because the item arrived damaged, was incorrect, or was materially different from its description, Earth Treasures will provide an appropriate resolution. Depending on the circumstances and product availability, the resolution may include a replacement, store credit, partial refund, or full refund.

If an approved claim requires the item to be returned, Earth Treasures will pay the reasonable return shipping cost. A prepaid return shipping label will be emailed to the customer within 3 business days after the claim is approved.

RARE AND HIGH-VALUE SPECIMENS

All rare, museum-grade, and high-value items priced at $1,000 USD or more are final sale and are not eligible for preference-based return or exchange.

This final-sale condition applies to orders shipped within the United States, Canada, and internationally.

The final-sale restriction does not limit assistance when an item arrives damaged, is incorrect, or is materially different from its description. It also does not restrict any non-waivable consumer rights applicable in the customer’s country or region.

OTHER FINAL-SALE ITEMS

The following items are also final sale and cannot be returned or exchanged unless they arrive damaged, are incorrect, or are materially different from their description:

• Custom-made or personalized items
• Clearance items
• Gift cards
• Items specifically identified as “Final Sale” on the product page
• Items that have been used, worn, altered, repaired, modified, or damaged after delivery
• Items returned without their original packaging, accessories, stands, certificates, labels, or documentation

NATURAL VARIATIONS

Crystals, gemstones, fossils, minerals, shells, and natural-stone products are created by nature. Variations in color, pattern, clarity, inclusions, texture, shape, formation, dimensions, and weight are normal and contribute to the uniqueness of each piece.

For products represented by stock or reference photographs, the item received may vary naturally from the example shown. Natural variations that were disclosed in the product description are not considered defects or material misrepresentation.

REFUNDS

After an authorized return is received, Earth Treasures will inspect the item and notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for Earth Treasures to process the refund. The customer’s bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact sales@earthtreasuresusa.com.

Earth Treasures may reduce or deny a refund when an item is returned damaged, incomplete, used, worn, altered, or missing its original packaging or included components, except where prohibited by applicable law.

EXCHANGES

Eligible products may be exchanged for the same product, subject to availability.

The replacement item will be shipped only after Earth Treasures receives and inspects the original returned item and confirms that it meets all return requirements.

For preference-based exchanges, the customer is responsible for return shipping and the shipping cost of the replacement item.

If the exchange is approved because the original item arrived damaged, was incorrect, or was materially different from its description, Earth Treasures will cover reasonable return and replacement shipping costs.

Because many Earth Treasures products are natural, one of a kind, or available in limited quantities, an identical replacement may not always be available. Natural variations in color, pattern, clarity, inclusions, texture, shape, dimensions, and weight may occur.

If the same product is unavailable, the customer may choose an available comparable item, store credit, or a refund when the original item is eligible for a refund under this policy. Any price difference for a replacement product will either be charged to the customer or refunded, as applicable.

ORDER CANCELLATIONS

To request an order cancellation, contact sales@earthtreasuresusa.com as soon as possible.

We will make every effort to accommodate the request, but an order that has already been processed, packaged, or shipped may not be canceled.

INTERNATIONAL ORDERS

This policy applies to orders shipped within the United States, Canada, and internationally.

International customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country. These charges are not controlled by Earth Treasures and are generally nonrefundable.

Nothing in this policy is intended to restrict consumer rights that cannot legally be waived in the customer’s country or region. Where applicable mandatory consumer law conflicts with this policy, the mandatory law will control.

CONTACT US

For questions about returns, refunds, damaged shipments, or order cancellations, contact:

Earth Treasures
Email: sales@earthtreasuresusa.com
Website: https://www.earthtreasuresusa.com